1. Build/upgrade/repair/troubleshoot Personal Computers and Local Area Networks for clients on a contractual basis for both business and home usage.
2. Train clients on computer hardware and software.
3. Technical support by remote access / phone / in person for all clients.

1. Build/upgrade/repair/troubleshoot Personal Computers and Local Area Networks for over 300 regular clients covering all of Long Island on a contractual basis for both business and home usage.
2. Train clients on computer hardware and software.
3. Technical support by remote access / phone / in person for all clients.

1. Transferred multi AS/400 Data Center Operations from Greensboro, NC to Manhattan, NY
2. Operate multi AS/400 midrange data center.
3. Coordinated, supervised, and participated in I.T. helpdesk procedures. 
4. Maintain AS/400 system security.
5. Train operators on AS/400 Operating System and packaged software applications.
6. Train operators and fellow employees on Personal Computer Operating Systems and packaged software applications.
7. Develop and maintain positive relationships with vendors and consultants.
8. Coordinated Operational Procedures and Scheduling of: End of Day/Week/Month/Year; System Backups; and Report Distribution.
9. Re-designed and maintained all departmental procedures: Run Books, Flowcharts, and Schedules.

1. Supervise & Operate high production Data Centers including: End of Day/Week/Month/Year; System Backups; Report Distribution.
2. Implemented hardware/software installations and migrations, which included CPU's, Data Storage, Operating Systems, and PTFs.
3. Implemented hardware/software installations on Personal Computers in union with AS/400.
4. Participated in all I.T. helpdesk procedures.
5. Maintain AS/400 and J.D. Edwards system security.
6. Train new operators on AS/400 Operating System and packaged software applications.
7. Train new operators on Personal Computer Operating Systems and packaged software applications.
8. Repair/build Personal Computers. 
9. Develop and maintain positive relationships with upper management.
10. Assisted in maintenance of all departmental procedures: Run Books, Flowcharts, and Schedules.

1. Maintain daily operations of System/3X and AS/400 data center.
2. Run End of Day/Week/Month/Year process.
3. Designed and maintained backup schedule and production.
4. Design and maintain all departmental run books.
5. Develop and maintain positive relationships with upper management regarding departmental procedures: Completed projects, operation scheduling, and troubleshooting.

1. Maintain daily operations of System/3 Model 15  data center.
2. Run End of Day/Week/Month/Year process.
3. Process daily/weekly/monthly/yearly backups.
4. Perform daily data entry of medical records, inpatient/outpatient billing, payroll, and accounts payable.

ACCOMPLISHMENTS:

1. Installed a file server at Tampa Bay Buccaneers’ Corporate office through third party consulting firm.
2. Transferred multi AS/400 Data Center Operations from Greensboro, NC to Manhattan, NY (five systems)
3. Migrated from IBM System/38 to IBM AS/400: Including Daily Operations, Writing Technical Documentation, Design and maintain Backups procedures for: End of Day/Month/Quarter/Year.
4. Completely restored an AS/400 to full live capacity after hard drive crash within 12 hours of original incident.
5. Design and maintain disaster recovery procedures.